Demo video coming soon
Hospitality
An AI phone assistant that takes hotel bookings
Answers calls, checks availability and confirms reservations, day and night.
AI & software partner for growing businesses
Your business,
untwined.
A senior team that finds the work slowing your business down, and replaces it with AI automations and custom tools that simply work. One fixed monthly price. No long contracts.
Based in Lisbon, same time zone as London · First month paid at the end
Most companies use AI. Very few get real results from it.
The difference isn't the tools. It's redesigning the everyday work around them. That's what we do, one improvement at a time.
Re-typing the same data
Between your booking system, your accounts and three spreadsheets.
Spreadsheets nobody trusts
Running parts of the business they were never built for.
Inboxes and phones that eat the day
Questions answered by hand that could answer themselves.
Tools that don't talk
So people become the glue between them.
AI automation for your business
Let the repetitive work run itself.
Documents that file themselves
Invoices, quotes and forms read, checked and entered into your systems automatically.
Enquiries handled around the clock
AI assistants that answer common questions and capture bookings by phone, email or chat.
Reports that build themselves
The numbers you check every Monday, gathered and summarised before you ask.
Custom business software
Tools shaped around how you actually work.
From spreadsheet to proper app
The sheet that runs your operations, rebuilt as a simple tool your team can rely on.
Portals for clients and suppliers
Quotes, approvals, documents and updates in one place, instead of email chains.
Systems that talk to each other
Integrations between the tools you already pay for, so data moves on its own.
What this looks like in practice
A few examples of the kind of work we do.
Demo video coming soon
Property development
Supplier invoices processed automatically
Read, matched to the right project and ready for approval, without re-typing.
Demo video coming soon
Construction
Subcontractor quotes, compared side by side
Quotes from different formats pulled into one clear comparison.
Most of the work is below the waterline.
You see the new tool. Underneath it sit the integrations, the unusual cases, the testing, the security and the documentation that make it dependable. Every month you'll see both: what changed, and what it took to get there, in plain English.
What you see
Bookings flow into invoicing automatically.
What it takes
Connecting two systemsCancellations and refundsTesting with real dataAccess and securityError alertsDocumentation
How it works
Let's hit the ground running.
01
A free 1-hour call
Book it for as soon as tomorrow. We look at where your time goes, and we come prepared with one or two concrete ideas for your business.
02
Your first month
Week 1: understand your systems. Week 2: a working prototype. Week 3: refine it with your team. Week 4: delivered, and you decide whether to continue. You pay at the end.
03
Then, month after month
We propose what's worth doing next and deliver it. One improvement at a time, each one building on the last.
Pricing
One simple monthly price.
Fixed monthly price. If something takes longer than expected, that's on us, not you.
Start today. Pay at the end of your first month. Continue only if it's worth it.
£3,000 / month
€3,500 / month in the EU · No long-term contract · Cancel any time
- One improvement shipped every 2–4 weeks
- A 30-minute check-in every week, and a shared backlog
- Replies within one business day
- A monthly report in plain English: what changed for your business
- Your team onboarded on everything delivered
- You own everything we build
Not included: 24/7 critical support, heavily regulated systems, or large SaaS platforms.
Who you'll work with
We've run businesses, not just built software.
Afonso Queiroz
Founder & lead, Untwine · Lisbon
Untwine is led by Afonso Queiroz, who spent years on the other side of the table: as managing partner of a Portuguese hotel group, and in real estate development in Portugal and Angola. He knows what it's like to run a business on spreadsheets, phone calls and tools that don't talk to each other.
Today we combine that operator's view with AI. We find the work worth changing, design the solution and build it, with AI agents working alongside us. Every engagement is led by Afonso personally, so you always have one senior person accountable for the result.
Operator experience
Hospitality and real estate, in Portugal and Angola
Management, Nova SBE
Among Europe's top 20 business schools (Financial Times, 2025)
AI-native builder
Automations, AI assistants and custom software
Questions
I'm not sure what I need. Is that a problem?
No, that's the point. You bring the frustrations; we work out what's worth fixing first and propose it.
You're in Lisbon. How does that work for a UK business?
Lisbon is on the same time zone as London all year round, so we work during your hours. Everything happens remotely, in English, and we're a short flight away if we ever need to meet.
What if I want to stop?
Cancel at the end of any month. You keep everything we built, with its documentation.
How do I know what I'm getting each month?
We agree the goal at the start of each month, and you get a report at the end: what changed for your business, and what it took, in plain English.
Why only one request at a time?
Because finished beats started. Each improvement is delivered and working before the next begins.
Let's untwine it.
A free, no-pressure hour. Tell us what slows your business down, and leave with at least one idea you can use.
Pick a time that suits you
Available from tomorrow. Five short questions about your business, then we talk.
Choose a timeOr email afonso@untwine.eu